Return Policy
At Jeffchem Chem & Trading, we are committed to ensuring that our customers receive only high-quality products and dependable service. If for any reason you are not completely satisfied with your purchase, you may return eligible items under the following conditions:
1. Eligibility for Returns
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Returns are accepted within 7 days from the date of delivery.
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Items must be unused, unopened, and in their original packaging.
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Products that are damaged, contaminated, or altered after delivery are not eligible for return.
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Certain products — such as chemical items with safety seals or customized orders — are non-returnable due to safety and regulatory reasons.
2. Return Process
To initiate a return:
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Contact our Customer Support Team with your order number, product details, and reason for return.
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Once your request is approved, you will receive return instructions and the designated warehouse address.
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The product must be shipped back in secure packaging to prevent damage during transit.
3. Refunds
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Refunds are processed within 7–10 business days after the returned item is inspected and approved.
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Refunds will be issued using the original payment method.
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Shipping and handling fees are non-refundable unless the return is due to our error (e.g., incorrect or defective product).
4. Exchange Policy
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Exchanges are accepted only for defective or incorrect items.
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If the replacement product is out of stock, we will issue a refund or store credit instead.
5. Damaged or Defective Items
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If your order arrives damaged or defective, please notify us within 48 hours of delivery and include clear photos of the item and packaging.
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We will promptly arrange for a replacement or refund at no additional cost to you.
